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Quality Function Deployment (QFD) is designed to:

  1. Reduce employee training time

  2. Identify and meet customer requirements

  3. Minimize production waste

  4. Streamline supply chain processes

The correct answer is: Identify and meet customer requirements

Quality Function Deployment (QFD) is a structured approach that translates customer requirements into specific technical features for a product or service. Its main objective is to ensure that the voice of the customer is heard and prioritized during the design and development phases. By focusing on identifying and meeting customer requirements, QFD fosters a better alignment between what customers truly need and the features that a product or service will offer, thus enhancing customer satisfaction. The process typically involves creating a "House of Quality," which is a matrix that relates customer demands to the product's technical capabilities, ensuring that decisions are driven by customer input. This methodology helps organizations anticipate customer needs, leading to improved product development outcomes, and can also support cross-functional teamwork in aligning various departments toward a common goal of fulfilling customer expectations.